Missing group or channel webhook events

Check your message filters

If direct messages arrive but group or channel events do not, open the session edit page and find Message Filters.

• Turn off Ignore Groups to receive group messages.
• Turn off Ignore Channels to receive channel messages, also called newsletters.

Save your settings. Through the API, the corresponding fields are ignore_groups and ignore_channels; use false to stop ignoring those messages.

Test a new event

Confirm that webhooks are enabled and the relevant message event is selected. Send a new message to a group or channel the linked account can access. Changing a filter should not be treated as a request to replay previously missed messages.

If no events arrive at all, follow webhook troubleshooting.